FAQ's
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 15 working days for production and postage
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order within the first 48h
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at dirtyfrenchgirl@distinctivebrands.co.uk. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to info@dirtyfrenchgirl.com
Hello, my name is Chloe, and I am the creator, desginer, and one person show behind Dirty French Girl.
I am half English, half French, studied at Central Saint Martin's UAL School of Design in London, and now run my jewellery business and my awesome little shop in Toulouse, south of France (but do not worry, if you are not local, I work internationally :)
Dirty French Girl is a feminist and queer brand. It represent's my values, my interest, all made into jewellery with an aesthetic I find cool!As well as wanting to make you all look swag af, I also design socially and politically engaged jewellery. At the moment four different designs raise money for four different charities, each important and close to my heart for various reasons (head over to the page Solidarity for more info).EI also source my metal from a company called SAAMP- this company mines responsibly and sustainably from small-scale mining operations that value the environment and communities (either that or I upcycle)!
info@dirtyfrenchgirl.com