Orders

Orders may be placed online at www.dirtyfrenchgirl.com at any time. A Dirty French Girl representative will confirm all orders with an expected delivery date.
If an item is in stock and available for shipping it will be sent immediately. If an item is not in stock it will be made to order and the item will usually take 5-8 weeks to deliver. A Dirty French Girl representative will contact you with an estimated delivery date. If an item is made sooner than expected, it will be shipped immediately and you will be notified.
Orders placed during holiday seasons or when there is a high volume of orders can take longer than the allotted time window. A sales representative will notify you if the production time is longer than usual.
Dirty French Girl reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by the company.
If you have a specific question regarding availability, sizing, or anything else, please contact our sales representative at info@dirtyfrenchgirl.com

Shipping

Standard Shipping is free with any order.
EU Priority Shipping £35 (free on orders over £1000) Delivery time 1 – 2 days
Worldwide Priority Service £55 (free on orders over £1000) Delivery time 1 – 2 days
For international shipments outside the European Union, all import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer.
For international duty rates please contact your local customs department.

All deliveries require a signature, so please be sure there will be somebody at the address you provide to receive the parcel.

Returns and Exchange

Unworn jewellery is eligible to be returned or exchanged within 14 days of receipt. All custom pieces (including personalisation such as engraving) and bespoke orders are final sale and cannot be returned or exchanged. If you have a question as to what defines a custom piece or bespoke order please contact info@dirtyfrenchgirl.com
Please be aware that all costs incurred in shipping returns are the responsibility of the customer. Duty reclaims on returns are also the responsibility of the customer and we will endeavour to aid you with any required paperwork.
We kindly ask that you return items in their original ‘Dirty French Girl’ packaging.
All of our jewellery is checked and packaged by hand in The UK to ensure the highest standard.

Full details of our return policy and final sale items can be found in our terms and conditions.

Repairs

At Dirty French Girl quality is of our utmost concern. If you should need to repair any Dirty French Girl piece of jewellery please contact info@dirtyfremchgirl.com. Please include your name, address, order number and repair issue. You will be provided with a repair authorization number which must be clearly labelled on the package.
Dirty French Girl guarantees a warranty period of 6 Months from the date of purchase. We will only accept repairs for items purchased on dirtyfrenchgirl.com. Proof of purchase will be required to validate the warranty. Warranty covers manufacturing and material defects for current branded products only. Warranty only covers damages that are not caused by accident, inappropriate use or normal wear and tear.
Depending on the damage, it will either be repaired or replaced with an item of equal value.
All items outside the Warranty period will incur an additional charge